Payment Policy
At Serena & Co Sydney, we aim to provide a secure and seamless payment experience for all our customers.
Accepted Payment Methods
We currently accept the following payment methods:
- Credit Card (Visa & Mastercard)
- Apple Pay
- Google Pay
- Shop Pay
All payments must be completed in full before an order is processed.
Payment Security
Your security is our priority. All transactions are processed through a secure SSL-encrypted connection, ensuring that your personal and payment information is fully protected.
We do not store any payment details on our servers.
Payment Processing
Orders will only be processed once the payment has been successfully completed and verified.
If a payment is declined or fails, the order will not be confirmed.
Refunds
If you are eligible for a refund (for example, after an approved return), the amount will be refunded to your original payment method within 14 days after the returned item has been received and approved.
Contact
For any questions regarding payments, please contact us at:
info@serenacosydney.com