Privacy Policy

This Privacy Policy applies to the services of Serena & Co Sydney. We highly value your privacy and ensure that all personal information you provide to us is handled with care and confidentiality.

If you have any questions regarding this policy, you can contact us at:
Email: info@serenacosydney.com

Collected Data

When you place an order, create an account, or interact with our website, we may collect the following information:

  • Full name
  • Address details
  • Email address
  • Phone number
  • Payment information
  • IP address and device information
  • Website activity and browsing behavior

Purpose of Data Processing

We use your personal data for the following purposes:

  • Processing and delivering your orders
  • Providing customer service and support
  • Sending order updates and relevant information
  • Improving our website, products, and overall service
  • Preventing fraud and ensuring secure transactions

Sharing Data with Third Parties

We only share your personal data with trusted third parties when necessary to provide our services. This includes:

  • Payment providers
  • Shipping and logistics partners
  • Technical service providers

Your data will never be sold or used for unrelated third-party marketing purposes. We may also share data if required by law.

Data Retention

We do not retain your personal data longer than necessary for the purposes stated in this policy, unless a longer retention period is required by law.

Cookies

Our website uses cookies to:

  • Improve website functionality
  • Analyze visitor behavior
  • Enhance marketing and user experience

You can manage or disable cookies at any time through your browser settings.

Your Rights

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your data
  • Object to data processing
  • Request data portability

To exercise any of these rights, please contact us at:
info@serenacosydney.com

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Serena & Co Sydney
Email: info@serenacosydney.com