Terms and Conditions

These Terms & Conditions apply to all purchases made through the website of Serena & Co Sydney. By accessing and using our website, you agree to comply with these terms.

For any questions, please contact us at:
Email: info@serenacosydney.com

1. Applicability

By placing an order on our website, you agree to these Terms & Conditions. These terms apply to all offers, orders, and agreements made through Serena & Co Sydney.

2. Product Information

We strive to provide accurate and up-to-date product descriptions, images, and information. However, errors such as typographical mistakes or minor inaccuracies may occur. We reserve the right to correct any errors without prior notice.

3. Orders & Payment

Orders will only be processed after full payment has been received.

We offer a variety of payment methods, which may vary depending on your location. It is the customer’s responsibility to ensure that their preferred payment method is available and correctly completed.

4. Processing & Delivery

  • Processing time: 1–3 business days
  • Estimated delivery time: 3–7 business days (depending on location)
  • Orders are shipped directly from our international suppliers

Delivery times may vary due to external factors such as customs procedures or peak periods.

5. Returns & Cancellations

Please refer to our Return Policy for full details regarding returns, exchanges, and cancellations.

6. Liability

Serena & Co Sydney is not liable for loss or damage during shipping if tracking information confirms that the package has been delivered.

Customers are responsible for providing accurate shipping information at checkout.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and designs, is the property of Serena & Co Sydney and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have any complaints, you can contact us via:
info@serenacosydney.com

We aim to respond to all inquiries within 5 business days and will work to resolve any issues as quickly as possible.

9. Governing Law

These Terms & Conditions are governed by the laws of Australia.