Refund Policy
At Serena & Co Sydney, we strive to provide high-quality products and ensure customer satisfaction. However, we understand that sometimes a return may be necessary. Please read our return policy carefully below.
Return Conditions
To be eligible for a return, the following conditions must be met:
- A return request can only be submitted after the item has been physically received.
- Return shipping costs are the full responsibility of the customer, including any international shipping or customs fees.
- Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
- Trying on items is allowed, but wearing them beyond fitting is not permitted.
- Ordering multiple sizes with the intention of returning part of the order is not allowed.
Return Process
- Submit your return request by emailing info@serenacosydney.com within 14 days of receiving your order.
- After approval, you will receive the return address of our supplier.
- Ship the item back at your own expense, including any applicable shipping and customs costs.
- We strongly recommend using a shipping method with track & trace, as we are not responsible for lost returns.
Refunds
Once your return has been received and inspected, and approved based on the conditions above, your refund will be processed within 14 days using the original payment method.
Liability
- Serena & Co Sydney is not responsible for lost or missing packages when tracking confirms delivery to the address provided by the customer.
- Customers are responsible for providing the correct shipping address at checkout.
- Any errors in the shipping address must be reported within 24 hours of placing the order.
Contact
For any questions regarding returns, please contact us at:
info@serenacosydney.com